FAQ
CUSTOM MAP CREATION
All elements are manufactured, cut and assembled in France 🇫🇷 This ensures the highest level of quality and craftsmanship in every piece.
- Go to the “My 3D map” page
- Enter the name of the city of your choice in the “Location” field
- Zoom in - Zoom out and move the map as desired by clicking on it.
- Choose the colors and size, add it to your cart and pay. We'll take care of the rest!
Depending on the thickness of the streets, it is possible or not to integrate them into the entire map. If the map is made with a lot of height, then the smallest streets will not appear on the final rendering, because they will be too thin (less than a tenth of a millimeter) to be cut out of the materials.
Regarding small islands, it is very difficult during our cutting and assembly process to integrate islands that are not of major importance.
If you want to be sure that a particular small island or element appears, you can write to us!
The time taken to produce a map depends mainly on the complexity of the plan of the area in question, and the size of the frame.
For example, a very complex and large city like New York will require a lot of cutting time with the laser machine. At least 2.5 hours. The larger the frame, the more the cutting time will increase proportionally.
At the opposit, a small town with simple layouts requires around 1 hour of cutting.
The longer part will then be necessary to check the entire map to verify that the cutting is done correctly, clean all the elements one by one carefully, and put everything together.
Shipping & Delivery
We ship everywhere !
Rate to France : 7.90€
Rate to Europe : 12.90€
Rate everywhere else : 16.90€
Expect 3 days for production and 2 to 6 days for delivery to your home for France & Europe
It usually takes around a week to be delivered Worldwide.
Despite our careful packaging, in rare instances, your package may arrive damaged. Do not worry. Submit photos of the package within 48 hours of delivery, and we will promptly address the issue.
We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept ShopPay, Apple Pay, and Paypal.
1. The bottom of the frame (Medium 2mm.)
2. The colored paper of seas and rivers (Canson 350g/m2, made in France)
3. Plexiglass or wood symbolizing the floors (3mm)
4. Black/White Plexiglass symbolizing the streets (colored Plexiglass, 3mm, Made in France)
5. The paper where the name of the city is cut out (Canson 350g/m2, made in France)
6. Transparent 1mm plexiglass
6. The frame (Solid wood, made in Spain)
Depending on the thickness of the streets, it is possible or not to integrate them into the entire map. If the map is made with a lot of height, then the smallest streets will not appear on the final rendering, because they will be too thin (less than a tenth of a millimeter) to be cut out of the materials.
Regarding small islands, it is very difficult during our cutting and assembly process to integrate islands that are not of major importance.
If you want to be sure that a particular small island or element appears, you can write to us!
The time taken to produce a map depends mainly on the complexity of the plan of the area in question, and the size of the frame.
For example, a very complex and large city like New York will require a lot of cutting time with the laser machine. At least 2.5 hours. The larger the frame, the more the cutting time will increase proportionally.
At the opposit, a small town with simple layouts requires around 1 hour of cutting.
The longer part will then be necessary to check the entire map to verify that the cutting is done correctly, clean all the elements one by one carefully, and put everything together.